Terms & Conditions

Welcome to Smart Serves. These Terms & Conditions (“Terms”) govern your access to and use of our website, software, services, tools, and any related features provided by Smart Serves (“Company,” “we,” “us,” or “our”).

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Company Information

Company Name: Smart Serves
Business Address: 30 S 15th St, Ste 1550 111990, Philadelphia, PA 19102, USA
Phone Number: 603-438-3322

2. Services

Smart Serves is a Software as a Service (SaaS) company that provides cloud-based digital solutions designed to help businesses improve operations, productivity, automation, and overall efficiency.

Our services may include, but are not limited to:

  • Business process automation
  • Cloud software solutions
  • Workflow and operational tools
  • Data and reporting systems
  • Custom software support and implementation
  • Platform access and subscription-based software services

We reserve the right to modify, suspend, or discontinue any service, feature, or functionality at any time without prior notice.

3. Eligibility

By using our website or services, you confirm that:

  • You are at least 18 years of age, or the legal age in your jurisdiction to enter into a binding agreement
  • You have the authority to act on behalf of yourself or your business
  • All information you provide to us is accurate, current, and complete

4. Account Registration

To access certain features or services, you may be required to create an account.

You agree to:

  • Provide accurate and complete account information
  • Keep your login credentials secure and confidential
  • Be responsible for all activity under your account
  • Notify us immediately if you suspect unauthorized access or misuse of your account

We are not liable for any loss or damage arising from your failure to protect your account credentials.

5. Use of Services

You agree to use Smart Serves only for lawful business purposes and in accordance with these Terms.

You agree not to:

  • Use the platform for unlawful, fraudulent, or harmful activities
  • Attempt to gain unauthorized access to our systems, servers, or accounts
  • Interfere with the operation or security of the website or software
  • Upload, transmit, or distribute viruses, malware, or malicious code
  • Copy, modify, reverse engineer, resell, or exploit any part of our software or services without written permission
  • Use our services in a way that may damage our reputation, systems, or other users

We reserve the right to suspend or terminate access if we believe your use violates these Terms.

6. Subscription, Billing & Payments

Some Smart Serves services may be offered on a paid subscription, project-based, or custom pricing basis.

By purchasing any paid service, you agree that:

  • You will provide valid and current payment information
  • You authorize us to charge applicable fees for the selected service or subscription
  • All charges are due according to the payment terms agreed upon at the time of purchase
  • Failure to make payment may result in delayed service, suspension, or termination of access

Unless otherwise stated in writing:

  • All prices are listed in United States Dollars (USD)
  • Taxes, fees, or processing charges may apply where applicable

Smart Serves reserves the right to update pricing at any time. Any pricing changes for recurring services will be communicated in advance where required.

7. Refunds & Cancellations

Refunds and cancellations, if applicable, are governed by our separate Refund Policy.

Unless otherwise stated in writing, all custom work, implementation services, setup fees, and completed service work may be non-refundable.

Users are responsible for reviewing all service details before purchasing.

8. Intellectual Property

All content, branding, logos, software, systems, text, graphics, design elements, code, interfaces, and related materials on the Smart Serves website and platform are the exclusive property of Smart Serves or its licensors.

You may not:

  • Copy, reproduce, distribute, republish, or exploit our intellectual property
  • Use our branding, logo, or content without written permission
  • Claim ownership of any part of our software, website, or materials

All rights not expressly granted are reserved.

9. Client Content & Data

You may provide us with certain business data, content, files, or information in connection with your use of our services.

You retain ownership of your own submitted content. However, by using our services, you grant us a limited right to use, host, process, and store such data solely for the purpose of providing and improving the service.

You are solely responsible for:

  • Ensuring you have the right to upload or share any content
  • The legality, accuracy, and security of your submitted data
  • Maintaining backups of your important business data where necessary

We are not responsible for data loss caused by user error, third-party failures, or events beyond our reasonable control.

10. Service Availability

We strive to keep our platform and services available and functioning properly; however, we do not guarantee uninterrupted or error-free service.

Service interruptions may occur due to:

  • Scheduled maintenance
  • Technical issues
  • Third-party provider outages
  • Security incidents
  • Internet or hosting disruptions

We may perform updates, patches, or improvements without prior notice.

11. Third-Party Tools & Integrations

Our services may include or integrate with third-party tools, software, APIs, or platforms.

We are not responsible for:

  • The performance or availability of third-party services
  • Third-party terms, privacy practices, or content
  • Any losses caused by reliance on external tools or providers

Your use of third-party services may be subject to their own terms and policies.

12. Disclaimer of Warranties

Smart Serves provides its website and services on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy, reliability, or uninterrupted availability

We do not guarantee that our services will meet every business need, produce specific results, or be free from all bugs or interruptions.

13. Limitation of Liability

To the maximum extent permitted by law, Smart Serves shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits
  • Loss of business opportunities
  • Loss of data
  • Operational disruption
  • Reputation damage
  • Revenue loss

In no event shall our total liability exceed the amount paid by you to Smart Serves for the applicable service in the preceding 30 days, unless otherwise required by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Smart Serves, its owners, affiliates, employees, contractors, and representatives from any claims, damages, liabilities, costs, or expenses arising out of:

  • Your misuse of the website or services
  • Your violation of these Terms
  • Your submitted content or business data
  • Your violation of any law or third-party rights

15. Termination

We reserve the right to suspend or terminate your access to Smart Serves at any time, with or without notice, if:

  • You violate these Terms
  • You fail to make required payments
  • You misuse the service
  • We believe your use creates legal, operational, or security risks

Upon termination, your right to use our services will immediately cease.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict of law principles.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the appropriate courts located in Pennsylvania, USA.

17. Changes to These Terms

We may update or revise these Terms & Conditions at any time.

Any changes will become effective immediately upon posting the updated version on our website, unless otherwise stated.

Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.

18. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Smart Serves
30 S 15th St, Ste 1550 111990, Philadelphia, PA 19102, USA
Phone: 603-438-3322

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